Xtell vs Chatbase
Same AI models. 80% lower cost. No credits to count. Here's the full picture.
TL;DR
- 1Xtell starts at $19/mo with unlimited messages. Chatbase starts at $40/mo with 1,500 credits.
- 2Chatbase charges 20 credits per GPT-4 response. On their $40 plan, that's only 75 GPT-4 answers per month.
- 3Human handoff and custom branding are included on Xtell, but cost extra on Chatbase.
- 4Chatbase has a 2.1/5 Trustpilot rating with billing and support complaints.
Pricing
Features
Support & Trust
Why teams switch from Chatbase
Credit anxiety
Chatbase users report running out of credits mid-month and having to upgrade or pause their chatbot. With Xtell, you never count messages.
Hidden model costs
GPT-4 uses 20 credits per response on Chatbase. A site with 100 daily visitors can burn through the $40/mo Hobby plan in 3 days.
Support frustrations
Chatbase has a 2.1/5 Trustpilot rating with reports of slow responses and billing disputes. We're building Xtell with support as a core value.
Paid add-ons for basics
Custom branding, human handoff, and auto-retraining are extras on Chatbase. Xtell includes them on standard plans.
Real cost comparison
For a site with 100 daily chatbot conversations using GPT-4:
Pro plan required. 100 convos/day x 20 credits = 60,000 credits/mo. Still not enough.
Starter plan. Unlimited messages. Same price regardless of volume.
That's a 96% cost reduction with no usage limits.
Also compare: Xtell vs Intercom · Xtell vs Zendesk
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