We built Xtell because chatbot pricing is broken
Credit-based pricing punishes growth. We built the alternative: unlimited AI messages at a flat rate, with 60-second setup and zero hidden fees.
The problem we saw
Small businesses were paying $200+/month for AI chatbots that charged per message. They’d hit their credit limit halfway through the month, and the chatbot would just… stop answering. Customers left. Revenue lost. All because of an artificial usage cap.
We talked to store owners who were manually counting messages. Support managers who had to choose which customer questions were “worth” an AI credit. SaaS founders who turned off their chatbot during traffic spikes to avoid overage bills.
“AI support should scale with your business, not against it.”
Our mission
Make AI customer support accessible to every business—not just enterprises with dedicated AI budgets. A one-person shop and a growing startup both deserve intelligent, always-on support without watching a credit meter tick down.
What we stand for
Transparent pricing
No credits, no tiers of confusion, no overage bills at the end of the month. One price, unlimited messages. That’s the whole model.
Radical simplicity
Paste your URL. Get a chatbot. If setup takes longer than 60 seconds, we’ve failed. We’ll never ask you to write training prompts or configure intent flows.
Fairness by default
A one-person Shopify store and a 50-person SaaS team both get unlimited messages. Your customers deserve answers, regardless of your budget.
Small team, big conviction
We’re a focused team that believes customer support shouldn’t be a luxury. Every decision we make—pricing, features, design—starts with the question: does this help small businesses compete with enterprises?
See the difference yourself
30-day free trial. No credit card. Setup takes less time than reading this page.